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September 2010 Archives

Call Center Reps Seek Compensation for Unpaid Overtime

Call center facilities around the country are receiving a wake-up call regarding allegations that they typically require their workers to work overtime without pay or to come to work early to perform work tasks before beginning their pay shifts. A class action suit was recently filed in Columbia, Missouri, alleging that State Farm Insurance had required its workers to come in early without compensation to do tasks to prepare them for making calls.